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What to Expect

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Your First Visit

Welcome to Innovative Eye Care! Whether you're coming in for a comprehensive eye exam, advanced contact lenses or due to a complex eye condition, we’re here to ensure your first visit is seamless, informative and comfortable.

Before Your Appointment

Booking Confirmation:

After you book, you'll receive a confirmation via SMS with all your appointment details.

What to Bring:

  • Medicare card, private health insurance card and any concession cards
  • Any current glasses or contact lenses
  • A list of medications and any allergies
  • Previous prescriptions or eye health records (if available)
  • Sunglasses (in case your eyes are dilated)

New Patient Form:

To save time, you can complete our New Patient Form online before your visit, or arrive 10 minutes early to fill it out at the clinic. New Patient Form

When You Arrive

Our friendly front-desk team will greet you upon arrival at either our Wakefield Street or Henley Beach location. If you have any questions or need help with forms, we’re here to assist.

Relax in our waiting area. Have a coffee while you’re there! We strive to run on time while giving every patient the attention they deserve.

Step 1: Comprehensive Consultation

Your optometrist will begin by discussing your:

  • Vision and general health history
  • Current symptoms or concerns
  • Lifestyle, work and visual demands

Step 2: Full Diagnostic Testing

Using our advanced equipment, your optometrist will conduct a tailored series of clinical assessments, which may include:

  • Refraction and visual acuity testing
  • Eye pressure measurement
  • Binocular vision evaluation
  • Retinal imaging
  • Optical Coherence Tomography (OCT)
  • Corneal topography and other advanced diagnostics (as needed)

Step 3: Review & Advice

Once testing is complete, your optometrist will:

  • Explain the results in clear, understandable terms
  • Discuss treatment or correction options suited to your needs
  • Answer any questions you may have

Tailored Recommendations:

You’ll leave your appointment with a clear understanding of your eye health and any next steps. This may include:

  • A prescription for glasses or contact lenses, or an introduction to trialling rigid contact lenses
  • Personalised treatment plans (e.g. for dry eye, myopia or corneal conditions)
  • Lifestyle advice or visual training plans
  • A follow-up booking for therapy, fittings or monitoring

If you’re selecting eyewear, our dispensing team will guide you through frame styles, lens options and fittings with expert advice.

After Your Visit

We’re committed to your long-term eye health. You’ll receive:

  • Help scheduling any follow-up care
  • Report or referral to your general practitioner, specialist or ophthalmologist
  • A summary of your exam and recommendations (on request)

Have a question after your visit? Just call or email, we’re always here to help.

How Long Will It Take?

Most first appointments take 45 to 60 minutes, depending on your needs and the complexity of any testing.

We recommend allowing a little extra time for eyewear selection if you need glasses.

We're Here for You

At Innovative Eye Care, we combine deep clinical expertise with industry leading technology and a truly personalised approach. Whether you're here for a routine check-up or advanced therapy, our team is dedicated to helping you see, and live, better.

Ready to Book?

Book Your Appointment – See Better. See Us.

Questions? Call us on (08) 8231 9341 or Contact Us.

Frequently Asked Questions

Do you bulk bill?
We are not a bulk billing practice; however, we do offer Medicare rebates for eligible services. Some advanced diagnostic tests may incur an out-of-pocket fee, but we’ll always let you know in advance. If you hold a concession or pension card, certain appointments may be eligible for bulk billing. Read more about costing Medicare & Billing.

Can I book in my child?
Absolutely. We see patients of all ages and offer specialty care for children’s vision development and myopia control.
Do I need a referral?
You do not need a referral to see one of our optometrists. After your consultation, our optometrists can refer you on to an ophthalmologist or specialist, if necessary.
Do you offer emergency eye care?
Yes, we provide urgent care for sudden vision changes, red eyes, flashes, floaters, foreign body removal and other acute concerns. Read more Eye Emergencies- Internal. Please call us directly for prompt attention.